Return Policy

 

 

 

General Principles

Our store does not accept any form of refund-only requests. All refund claims require the item to be returned in full for inspection. Refunds will be denied if the physical item is not returned.

For non-quality-related issues (including but not limited to: personal dislike, wrong size selection, unmet expectations, accidental purchase, price changes, or dissatisfaction with shipping time), returns, exchanges, and refunds are not accepted. Once an order is confirmed, it cannot be cancelled.

After-sales return and refund requests are only accepted for genuine quality issues, including factory damage, functional defects, material flaws, or significant discrepancies from product descriptions.

 Section 1: Quality Issue Return Eligibility Rules

- Time Limit: Buyers must contact customer service to submit an after-sales request within 30 calendar days of receiving the item. Requests submitted after this period will not be processed.
- Evidence Requirements: Clear photos/videos must be provided to fully demonstrate the quality defect, original packaging, and order number. Requests without valid evidence will be rejected directly.
- Item Condition: Returned items must retain original packaging, tags, and accessories. Items showing man-made damage, stains, or signs of use will be refused and no refund will be issued.
- Shipping Costs: If confirmed as a seller-side quality issue, round-trip shipping costs will be borne by our store. If inspection reveals man-made damage or user-caused malfunction, all shipping costs will be borne by the buyer, and the return will be refused.

Section 2: Permanently Excluded Scenarios (No Returns, Exchanges, or Refund-Only Requests)

- Purely subjective personal reasons: Dislike of style/color/size, regret after impulse purchase, price comparison with other sellers, or no longer wanting the item after receipt.
- Logistics-related issues: Delivery delays, slow shipping to remote areas, forgotten package pickup, or packages returned/lost due to incorrect address information.
- Man-made damage: Self-disassembly or modification, scratches or dents from impact, water washing or soaking, or damage caused by improper use.
- Consumable, intimate, or custom-printed items.
- Lost or missing items after package receipt without unboxing video evidence taken at the time of delivery.
- Any refund-only request that does not include returning the item and only demands direct payment.

Section 3: Complete Return Process

1. Buyer contacts customer service with the order number + photo/video evidence of the quality issue to submit a return request.
2. After customer service verifies and confirms it qualifies as a quality issue, an official return address and return instructions will be provided.
3. Buyer packages the item completely and ships it back, providing the return tracking number.
4. After warehouse receipt and secondary quality inspection confirm no issues, the refund will be processed to the original payment method within 7 business days.
5. If the returned item is found to have no quality issue or shows man-made damage, the package will be returned to the buyer at the original address, and no refund will be issued.

Section 4: Additional Notes

By placing an order, the buyer acknowledges that they have fully read and agreed to this Return & Refund Policy. This policy is posted in the website footer and viewable at checkout.
- If a buyer initiates a PayPal/credit card Chargeback, our store will submit this policy, chat records, and shipping documentation as evidence for dispute resolution. Malicious refund-only chargebacks will result in permanent restriction of the buyer's ordering privileges.

If you have any issues with your received items, please first contact customer service via email at [email protected]