FAQs

 

 

 

1. Order Cancellation Policy

We only accept **free order cancellations within 1 hour** of purchase. After this window, orders automatically enter the shipping process, and we cannot accept any cancellation, return-to-sender, or refund requests. Please confirm your style and size before completing your order.

 

2. Shipping & Delivery

Orders are dispatched within **48 hours** after confirmation. All orders ship via **air freight**, and typically arrive within **15 days** under normal circumstances.

 

3. Quality Issues & After-Sales Support

If you receive an item with a genuine quality issue, please contact our customer service team directly via **email or WhatsApp**. Please provide clear photos of the issue along with your order information — we will verify and arrange a suitable after-sales solution for you.